Please Note: CUSTOM, CONSIGNMENT OR SIGNED ITEMS ARE NOT REFUNDABLE! COMICS/GRAPHIC NOVELS ARE REFUNDABLE THE SAME DAY FOR STORE CREDIT ONLY!
If you are attempting to exchange or return a Funko POP! figure, here's some things you need to know. POP! figures are mass-produced. As a result, minor variations occur during the manufacturing process. These variations can include creases or scuff marks on the packaging, including slight dents or tears. While we wish everyone could receive a pristine box, it isn’t always the case. Please note that a box flaw is not considered a true defect as long as the POP! figure itself is unaffected.
Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. Please email Admin@CaritasComics.com with photographs of the package and damaged contents.
*Please note that a minor packaging flaw that doesn't affect the
contents is not considered a defect or damage for parcel insurance or
refund claims. A small bend, scuff or indentation on exterior packaging
can occur at any point in the manufacturing, supply or shipping
- Return shipping costs and other incidental fees are the sole responsibility of the customer unless the Pop figures itself was defective or the wrong item was shipped.